At Wahid Brothers we maintain strict hygiene and quality standards for our premium fragrances. Because our products are personal care items we have a strict return policy to ensure the safety and satisfaction of all our customers.
Strict No Return for Non-Defective Products We do not accept returns exchanges or offer refunds for "change of mind" or if you simply do not like the fragrance. All sales are final unless the product received falls under the defective or incorrect category mentioned below.
Eligible Returns (Defective Damaged or Wrong Products Only) We only accept returns and provide replacements or refunds if:
- The product received is defective or damaged during transit.
- You have received an incorrect item that does not match your order.
Reporting an Issue If you receive a defective damaged or wrong product you must contact us within 3 days of delivery. Please email us at support@wahidbrothers.in or call our customer support at +919899610903. You must provide clear photographic or video evidence of the damaged or incorrect item along with its original unsealed packaging.
Return Process for Defective Items Once your claim is verified and approved we will arrange for a return pickup or provide you with the shipping address. In the case of defective or wrong items Wahid Brothers will bear all return shipping charges.
Refunds or Replacements Upon receiving the defective or wrong item at our facility we will inspect it. If approved you can choose to receive a free replacement or a full refund. For prepaid orders the refund will be credited to your original payment method within 5 to 7 business days. For Cash on Delivery (COD) orders we will request your bank details to transfer the refund amount.
Contact Us
Email: support@wahidbrothers.in
Phone: +919899610903
Address: HOUSE NO. 21/166B, Inderlok, Opp LANDMARK INDERLOK MASJID, BLOCK A PH 2, North West Delhi, Delhi, New Delhi, 110035